*What is the Return ,Refund policy?

*What are the shipping options?

We utilize reliable and trusted shipping carriers, such as DHL, FedEx, and Japan Post, to deliver your orders promptly and securely. The specific carrier will be selected based on factors such as the destination, weight, and value of your order. 

*What are the international taxes, duties, etc., that I have to pay?

Please note that all products in our store do not include customs duties.International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the buyer's responsibility. Read more please refer to the Shipping&Delivery

*When will I receive my order?

Please be advised that we will ship your order within 7 business days, and you can expect to receive your package within one to two weeks.However, please be aware that delivery dates cannot be guaranteed due to varying customs policies and different final destinations, which may result in variations in transit times.

*What do I do if I received a defective order?

*Please make sure to take photos of the package from all sides when you receive it, as well as photos of the contents inside the package after opening it.  These photos are necessary for us to address any issues that may arise with the products. We appreciate your understanding. 

Exceptions/Non-returnable and Non-refundable Items  Read more

please refer to theRefund ,Return  Policy

*If i haven't received package and it is presumed to be lost, what should I do?

  1. Verify Delivery Status: First, check the delivery status of your package using the tracking number provided. This will help determine if it is still in transit or if there are any updates regarding its location.

  2. Contact the Shipping Carrier: If the tracking information indicates that the package is lost or if there haven't been any updates for an extended period, contact the shipping carrier directly. They will be able to provide further assistance and initiate an investigation into the missing package.

  3. Reach out to Us: If you have followed the above steps and are still unable to locate your package, please contact us at support@missnakajima.com. Kindly provide us with your order details, including the order number, so that we can assist you in resolving the issue and finding a suitable solution. We apologize for any inconvenience caused and appreciate your cooperation as we work to address this matter promptly.

*How do I make changes to an order I’ve already placed?

You can cancel your order first and then place a new order or contact us support@missnakajima.com.com to make changes to your order. 

*How is the product come from?Are all products made in Japan?

Our online store primarily offers products made in Japan, but there are a few products that are manufactured in other countries while being designed in Japan.